Billing FAQ

Answers to the most common billing questions.

When am I charged?

You're charged on the date you first subscribed, then on the same date each month or year depending on your billing cycle. You can see your next charge date under Settings → Billing → Overview.

What payment methods do you accept?

We accept all major credit and debit cards and bank transfers for annual Enterprise plans. We don't currently accept PayPal.

Can I get a refund?

We offer a full refund within 14 days of your initial purchase or renewal if you haven't made significant use of the platform during that period. Prorated refunds for unused time are not available outside this window. Contact support to request a refund.

How do I get an invoice?

Invoices are emailed automatically after each charge. You can also download past invoices from Settings → Billing → Invoices. To add a billing address, VAT number, or purchase order number to your invoices, go to Settings → Billing → Billing details.

Do you support VAT exemption?

Yes. If your organisation is VAT-exempt, add your VAT number under Settings → Billing → Billing details and it will be applied to future invoices. We cannot retroactively adjust past invoices.

What happens if my payment fails?

If a payment fails, we'll retry it over the following 7 days and send you an email notification. If payment is not resolved within that period, your workspace will be downgraded to the Free plan. Your content is not deleted.

Can I have separate billing for different workspaces?

Yes — each workspace has its own billing. If you manage multiple workspaces, each one can be on a different plan and billed separately.